The ‘Reasons’ section of the V5 Control Center software allows customers to create sets of custom explanations for particular actions. These Reasons can then be selected by operators at various points in the WMS and Terminal software to explain a particular action. This streamlines the efficiency of operators as they are able to make fast selection prompts from options pre-defined by management.
This page provides a basic overview of the ‘Reasons’ section in Control Center, and will help guide you through the various columns that define its settings. For a more in-depth look at how to set up and use ‘Reasons’ within the V5 environment, click here.
Control Center Overview
The ‘Reasons’ section can be found under the ‘Quality’ header of Control Center.
Main (yellow) panel: Where Reasons are entered and given event associations that will trigger them.
Column Help – Main Panel
Reason
Alphanumeric text entry which will be the text that is displayed to the operator in Terminal or WMS.
Freetext
If checked, this allows the operator to enter additional text when providing a Reason.
Type
The ‘type’ of Reason will define when the operator will be given the message.
Code
Text entry field which can be used to create codes for each Reason.
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The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
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The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
