Software Support

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Software Support


SG Systems Global provides a comprehensive range of Software Support to suit the needs of our diverse & worldwide customer base.

We offer 4 Service Levels that apply internationally.  A description of the Service Levels is available for download here.  Our Support Engineering Teams are located in;

  1. Texas (United States)
  2. Lancashire (United Kingdom)
  3. Melbourne (Australia)
  4. Montevideo (Uruguay)

For installations where SG Systems Global provides hardware (Touch Screen Industrial Terminals, Barcode Readers, Mobile Computers, Label Printers, Scales etc), we use Standard Manufacturer’s Warranties and we keep a list updated here for your convenience.

For questions regarding SG Systems Global, it’s support method or it’s hardware partners, please contact us.

Support Request Instructions

For immediate support, please fill in the form below to generate a case and log your request.

SG Systems Global will automatically validate your account status and support level (referenced against your company email domain).

TICKET AUTOMATION – If you are a current support member, you will receive a ticket number and details of the assigned support representative.  If you are not a current support member, your Account Manager will be notified automatically.  You will then be contacted by your Account Manager.

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