SG Systems Global provides a comprehensive range of Software Support to suit the needs of our diverse & worldwide customer base.
We offer 4 Service Levels that apply internationally. A description of the Service Levels is available for download here. Our Support Engineering Teams are located in;
Texas (United States)
Lancashire (United Kingdom)
Melbourne (Australia)
Montevideo (Uruguay)
For installations where SG Systems Global provides hardware (Touch Screen Industrial Terminals, Barcode Readers, Mobile Computers, Label Printers, Scales etc), we use Standard Manufacturer’s Warranties and we keep a list updated here for your convenience.
For questions regarding SG Systems Global, it’s support method or it’s hardware partners, please contact us.
Support Request Instructions
For immediate support, please fill in the form below to generate a case and log your request.
SG Systems Global will automatically validate your account status and support level (referenced against your company email domain).
TICKET AUTOMATION – If you are a current support member, you will receive a ticket number and details of the assigned support representative. If you are not a current support member, your Account Manager will be notified automatically. You will then be contacted by your Account Manager.
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The technical storage or access that is used exclusively for statistical purposes.The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
To provide the best experiences, we use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behavior or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions.
Functional
Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
Preferences
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Statistics
The technical storage or access that is used exclusively for statistical purposes.The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
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