Hardware Support

Introduction

Return Material Authorization (RMA) is an arrangement by which the supplier of a good or product agrees to have a customer ship the item back to them in exchange for a replacement, refund or credit due to a product defect or malfunction. To initiate this, the product in question must still be under warranty.

Customers initiate an RMA by contacting the manufacturer’s customer service department. If the representative determines that the product is defective, they will issue the customer an RMA number. The customer must include the RMA number with the product when it is shipped back to the manufacturer.

As of September 1st 2024, hardware purchased from SG Systems will be supplied directly from our new hardware partner, Nicol Scales & Measurements. More information on initating a RMA request with Nicol can be found below.

For hardware that was supplied direct from SG Systems prior to September 1st 2024, a list of hardware manufacturers is available below. The links take the viewer to the warranty/RMA process for the manufacturer of each device that has been supplied as part of a system.

RMA requests to Nicol should be made directly to them by using the contact form available on their website.

Alternatively, Nicol can be contacted by calling 800-225-8181.

Below you will find a list of all types of products supplied by SG Systems, along with the associated manufacturers and warranty policies.