Hardware Support

Return Material Authorization


Return Material Authorization (RMA) is an arrangement by which the supplier of a good or product agrees to have a customer ship the item back to them in exchange for a replacement, refund or credit due to a product defect or malfunction. To initiate this, the product in question must still be under warranty.

Customers initiate an RMA by contacting the manufacturer’s customer service department. If the representative determines that the product is defective, they will issue the customer an RMA number. The customer must include the RMA number with the product when it is shipped back to the manufacturer.

Below is a list of hardware supplied by SG Systems Global. The links take the viewer to the warranty/RMA process for the manufacturer of each device that has been supplied as part of a system.

Manufacturer/Product List

Below you will find a list of all types of products supplied by SG Systems, along with the associated manufacturers and warranty policies.


Industrial PCs

Supplied by Axiomtek? – Check the Axiomtek Industrial PC Warranty

Industrial Tablet/Handheld PCs

Supplied by Getac? – Check the Getac Mobile PC Warranty

Supplied by Comark/DLI? – Check the Comark DLI Mobile PC Warranty

Barcode Readers/Scanners

Supplied by Honeywell? – Check the Honeywell Barcode Reader & Printer Warranty


Supplied by Zebra? – Check the Zebra Printer Warranty

Scales/Weighing Devices

Supplied by Minebea Intec? – Check the Minebea Intec Scales Warranty

Supplied by Rinstrum? – Check the Rinstrum Industrial Weighing Warranty

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